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GETTING STARTED
Step by step ordering instructions.
To expedite your order, we have outlined the steps that are required to
complete your request. For those of you that utilize digital imaging in your
practice, many of our services can now be fulfilled directly from your
computer. However, depending upon the type of service that is requested, upper
and lower working models may need to be submitted in the mail.
To begin, determine the method in which you intend to send your order:
ONLINE
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MAIL
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Forms |
Fill-out a form to select the desired service . If
the Appliance Design or
Orthodontic Diagnostic Service is requested, a form must also be submitted. To
obtain these forms:
Option #1 –
to Print the forms.
Option #2 – Call 800.423.3270 to have the forms faxed to your office.
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Records |
Prepare the necessary patient records for the type of service that has been
selected – Refer to the
form for further information.
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Send |
Ship the form(s) and patient records via a “traceable” carrier (UPS, FedEx,
DHL, etc). This will allow you to track, locate and verify the arrival of your
package to our office. Please use our UPS account #917125 and send to the
following address:
9129 Lurline Ave.
Chatsworth, CA 91311
Important Shipping Note:
If models and a wax bite are to be sent, send white models (preferred) and wrap
the models and wax bite separately and carefully so as to avoid breakage. We do
not recommend sending wet impressions due to leakage concerns and likelihood of
distortion of the impression material. Ship patient records via a “traceable”
carrier (UPS, FedEx, DHL, etc). We do not recommend that you send your cases
via USPS. Send all records in one package!
How the and requests are
processed:
Step #1 – Based on the records, Doctor’s Profile, Patient Profile and the type
of evaluation that has been requested for that specific patient, Dr. Rob Veis
will complete a comprehensive diagnosis. If we need further information to
complete the evaluation or if there is a concern with the case, the Second
Opinion staff will contact your office.
Step #2 – The diagnosis, in the form of a Printed or Digital Report, and all of
your records (models, wax-bite, cephalometric x-ray, photos, panorex, etc.) are
then returned to the doctor’s office. Appliances are not made at this time.
Step #3 – Doctor reviews the completed report. The treatment plan is then
presented to the patient.
Step #4 – If the doctor decides to go ahead with treatment and appliance
fabrication, new patient models are sent to
Space Maintainers Laboratory.
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